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Check How We Handle Your Privacy

We keep your personal information under strict internal controls from the moment you open an account. Whether you deposit through bKash, Nagad or Rocket, you deserve clarity on what data we hold, why we hold it, and how you can ask us to change…

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tigerbet Check How We Handle Your Privacy
PRIVACY CONTACT PATHS

Open a Privacy Request With Our Team

Have a question about data we hold on your account? We provide three clear ways to reach our privacy desk. Response times vary by channel, but every request enters the same internal queue and receives a reference number you can track.

Live Chat Tap the chat icon inside your account dashboard to connect with a support agent who can escalate privacy queries to the data team. Provide your registered mobile number so we locate your records quickly without asking for unnecessary details.
Email Request Send your data enquiry to the address listed in the account settings panel. Include the subject line 'Privacy Request' and your registered email. We acknowledge receipt within a working day and follow up once the review is complete.
In-App Form Open account settings on your mobile device and select the privacy request form. Fill in the category — access, correction, or deletion — and submit. The form auto-attaches your account ID so you skip manual verification steps.
DATA SAFEGUARDS

Explore How We Protect Account Information

We apply layered controls across storage, access and transmission so your personal data stays where it belongs. Here is a breakdown of six specific practices that keep your information secure inside the tigerbet environment.

Encrypted Transfers

Every data packet moving between your device and our servers travels through SSL-encrypted channels. This applies equally to login credentials, bKash deposit confirmations and withdrawal instructions so nothing is readable in transit.

Access Controls

Internal staff reach your personal records only through role-restricted credentials. A support agent helping with a bKash refund sees transaction data, not identity documents. Separation of duties limits exposure at every access layer.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences from your browser settings or decline non-essential cookies without losing account access.

Data Retention Windows

Active account data stays in our primary database while you hold an open account. After closure, personal records move to a restricted archive for the minimum period local law requires, then they are permanently deleted from all systems.

Account Security Features

Your account includes OTP verification on login and withdrawal. If you change your registered mobile number or Nagad wallet, we re-verify identity before linking the new details. This stops unauthorised changes even if credentials leak.

Correction and Deletion Rights

You can request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where no legal obligation prevents it. Submit through live chat, email or the in-app form and we process within the timeframe your jurisdiction sets.

Switch to Common Questions About Your Data

Below are the questions account holders ask most often about how we handle personal information. Each answer gives you the practical detail you need without legal jargon.

We collect your full name, email address, mobile number, date of birth and the wallet reference for your chosen payment method — bKash, Nagad or Rocket. Device-level data like IP address and browser version is also logged automatically during registration.

Transaction records are held in an encrypted database accessible only to the payments and compliance teams. We store the transaction ID, amount, timestamp and wallet reference. We do not store your wallet PIN or bKash app credentials at any point.

No. We never sell or rent personal data to advertisers. Sharing is limited to payment processors that clear your deposits, fraud-screening partners, and any regulatory body where law requires disclosure in eligible jurisdictions.

Yes. Submit a data access request through live chat, email or the in-app privacy form. We compile the records linked to your account and deliver them in a standard readable format within the timeframe applicable in your region.

Open account settings and edit fields you have direct access to, such as email or address. For fields locked after verification — like your registered name — contact support through live chat or the privacy form with proof of the correct detail.

On closure, active personal data moves to a restricted archive. It stays there only for the retention period your local law requires. Once that window closes, records are permanently removed from all systems including backups.

We use session cookies to keep you logged in and analytics cookies to track page performance. You can disable non-essential cookies through your browser privacy settings without losing the ability to access your account or make deposits.

When you request a withdrawal, the system checks your registered wallet reference and sends an OTP to your mobile number. For larger amounts or first-time withdrawals to a new Rocket wallet, we may ask for a photo of your national ID.

Yes. Before any update takes effect, we send a notification to your registered email and display a banner inside your account dashboard. The notification explains what changed and gives you time to review before the new terms apply.

Session cookies expire after you log out or after a period of inactivity. We recommend logging out manually on shared devices. If you suspect unauthorised access, change your password immediately and contact support to force-close active sessions.