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Browse Our Legal Policies and Terms

We keep our legal documents plain and accessible so you know exactly how your data, account and funds are handled. Everything here applies to users accessing tigerbet from eligible regions where local law permits, with deposits and withdrawals processed through bKash, Nagad or Rocket…

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tigerbet Browse Our Legal Policies and Terms
LEGAL CONTACT PATHS

Get Help with Any Policy Question

If something in our legal documents is unclear or you need to exercise a right under our terms, reach out through any of the channels below. Our team handles policy queries separately from general account support so your request reaches someone who can actually act on it. Whether you want a copy of your stored data, need to dispute a transaction record, or want clarification on withdrawal conditions tied to your bKash or Nagad wallet, these are the paths to use.

Live Chat Open the chat widget from any page on tigerbet. Select the legal or policy category so your message routes to the correct queue. You can attach screenshots or transaction references directly in the chat window for faster resolution.
Email Send your policy question to our support email with your account ID and a brief description of what you need. We respond to legal and data requests within our published turnaround window. Include your registered mobile number for identity confirmation.
In-App Request From your account settings, open the data and privacy section. You can submit formal requests for data export, account closure or policy clarification directly. Each request generates a reference number you can track until completion.
DATA AND ACCOUNT SECURITY

Explore How We Protect Your Information

We handle your personal and financial information with structured controls rather than vague promises. Below are six concrete areas where our policies define what we collect, why we keep it, and how long it stays in our systems. Every point ties back to something you can verify in your own account settings or request through support.

Data Collection Scope We collect your name, mobile number, email and wallet ID at registration. During deposits via bKash, Nagad or Rocket, we log the transaction reference and amount. We do not request or store your wallet PIN at any stage of the process.
Cookie Usage Our site uses session cookies to keep you logged in and analytics cookies to understand page performance. You can disable non-essential cookies from your browser settings without losing access to your account, deposits or withdrawal functions.
Account Security Layers Your account is protected by a password you set plus an OTP sent to your registered mobile number during sensitive actions like withdrawal requests or password resets. If either factor fails verification, the action is blocked and you receive a notification.
Data Retention Period We retain active account data for as long as your account remains open. After account closure, transaction records are kept for the minimum period required by applicable obligations, then permanently deleted. You can request early deletion through support.
Third-Party Sharing We share data only with payment processors (bKash, Nagad, Rocket) to complete your transactions and with infrastructure providers who host our platform. We do not sell personal data to advertisers or unrelated third parties under any circumstances.
How to Request Changes You can update your email, mobile number or name from account settings after verifying your identity via OTP. For data deletion or export requests, open a formal ticket through live chat or email and reference your account ID for processing.

Check Answers to Common Legal Queries

These are the questions we receive most often about our legal terms, data handling and account policies. Each answer gives you a direct, actionable response rather than pointing you elsewhere. If your specific situation is not covered here, use the support channels above to reach someone who can help.

At registration we collect your full name, mobile number, email address and the wallet ID you use for deposits. We also log device type and IP address for security purposes. No government ID is collected unless specifically requested during a dispute resolution process.

Yes. Open a formal data export request through live chat or email with your account ID. We compile your stored personal details, transaction history and login records into a downloadable format and notify you when the file is ready for collection from your account.

Go to account settings and select the closure option, or contact support directly. Once closed, your personal data is queued for deletion after the retention period required for transaction records. You receive confirmation when deletion is complete.

Transaction data is shared only with the relevant payment processor — bKash, Nagad or Rocket — to complete and verify your deposit or withdrawal. We do not pass your wallet details to marketing partners, advertisers or any unrelated third-party service.

Accounts that remain inactive for an extended period may be flagged as dormant under our terms. Before any action is taken, we send a notification to your registered email and mobile number giving you time to reactivate by simply logging back in.

Access depends on your local law and the regulations that apply in your specific region. We do not make blanket statements about legality across all areas. You are encouraged to verify your own eligibility before creating an account or depositing funds.

If a Rocket deposit fails mid-transaction, the amount typically returns to your wallet within the timeframe set by Rocket's own processing. On our side, the transaction is marked as incomplete and no credit is applied to your account until funds are confirmed.

No. If we make a material change that affects your rights or how your data is handled, we notify you via the email or mobile number on your account before the updated terms take effect. You can then choose to accept or close your account.

We use session cookies for login persistence and analytics cookies for page performance tracking. Non-essential cookies can be disabled from your browser settings. Disabling them does not block access to your account, deposits or withdrawals — only analytics features stop working.

Reach our support team through live chat or email and select the data privacy category. Provide your account ID and a description of the issue. We investigate and respond with findings or corrective steps taken, and you can escalate if the resolution is unsatisfactory.